Shipping policy
At Lyadoru, each product is carefully handcrafted with attention to detail. Because our items are made and prepared individually, we kindly ask for your understanding regarding processing times before shipment.
Order processing time
All orders are carefully prepared and dispatched within 3 business days after purchase.
Orders are processed on business days only and are not shipped on weekends or public holidays.
Once your order has been handed over to the carrier, you may receive a shipping confirmation, where available.
Shipping within the Netherlands
Orders within the Netherlands are shipped via PostNL or DHL. The selected carrier may vary per shipment.
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Free shipping applies to orders of €50 or more
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For orders below €50, a shipping fee of €8 applies
Delivery within the Netherlands is usually the next business day after the carrier has received the parcel. Delivery times are estimates and may vary due to carrier-related circumstances.
Shipping within the European Union
Lyadoru ships to countries within the European Union using reliable international shipping partners.
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Free shipping within the EU applies to orders of €100 or more
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For EU orders below €100, standard shipping rates apply
Shipping rates may vary depending on the destination country. Any applicable shipping costs will be automatically calculated and displayed during checkout.
Estimated delivery times within the EU generally range from 2 to 7 business days after dispatch, depending on the destination and local delivery services.
International shipping (outside the European Union)
Lyadoru also ships to selected countries outside the European Union.
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Free international shipping outside the EU applies to orders of €200 or more
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For orders below €200, standard international shipping rates apply
International shipping costs may vary depending on the destination and will be calculated and shown during checkout.
Estimated delivery times for international orders outside the EU typically range from 7 to 21 business days after dispatch. Delivery times may vary due to customs procedures, local carriers, or other external factors.
Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Shipping delays
While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as carrier delays, customs inspections, or peak periods. Lyadoru cannot be held responsible for delays caused by shipping carriers.
Incorrect or incomplete address
Please ensure that your shipping address is complete and accurate at checkout. Lyadoru is not responsible for deliveries to incorrectly or incompletely provided addresses.
If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange a solution.
Damaged deliveries
If your order arrives damaged, please contact us as soon as possible after delivery so we can assist you with an appropriate solution.
Contact
If you have any questions about shipping or delivery, please contact our customer service. We are happy to help.