FAQ
Products & Craftsmanship
Are Lyadoru candles handmade?
Are Lyadoru candles handmade?
Yes. All Lyadoru candles arecarefully handcraftedin small batches. Because each item is handmade, slight variations in color, shape, or finish may occur. These variations are part of the unique character of each product.
What materials are used in your candles?
What materials are used in your candles?
Our candles are made fromsoy wax or gel wax, depending on the design. We may use essential oils for fragrance and subtle colorants where appropriate. Each product page clearly states the materials used.
Are your candles scented?
Are your candles scented?
Some of our candles are scented with essential oils, while others are unscented. Scent information is always clearly mentioned on the product page.
How should I use Lyadoru candles safely?
How should I use Lyadoru candles safely?
Always place candles on a stable, heat-resistant surface and never leave a burning candle unattended. Keep candles away from children, pets, and flammable materials. Always follow the safety instructions provided with your candle.
Do you also sell jars without candles?
Do you also sell jars without candles?
Yes. In addition to candles, Lyadoru also offers handcrafted decorative jars made from Jesmonite AC100. These products are sold without a candle and are intended for decorative use or storage. Each product description clearly states whether the item includes a candle or is sold separately.
Orders & Processing
Orders & Processing
Orders & Processing
How long does it take to process my order?
How long does it take to process my order?
All orders arecarefully prepared and shipped within 3 business daysafter purchase. Because our products are handcrafted, each order is handled with attention and care before dispatch.
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Shipping & Delivery
Shipping & Delivery
How long does shipping take within the Netherlands?
How long does shipping take within the Netherlands?
Orders shipped within the Netherlands are usually delivered the next business dayafter the carrier has received the parcel. We ship with PostNL or DHL.
Do you offer free shipping within the Netherlands?
Do you offer free shipping within the Netherlands?
Yes. Shipping within the Netherlands is free for orders of €50 or more.
For orders below €50, a shipping fee of€8applies and is automatically added during checkout.
Do you offer free shipping outside the European Union?
Do you offer free shipping outside the European Union?
For orders below €200, standard international shipping rates apply and are calculated during checkout.
Do you ship internationally?
Do you ship internationally?
Yes, Lyadoru ships within the European Union and to selected countries outside the EU. Delivery times vary depending on destination, local carriers, and customs procedures.
Returns & Refunds
Do you accept returns?
Do you accept returns?
Yes. You may return your order within 30 daysof receiving it. Returns are free of charge, provided the item meets our return conditions. Please refer to our Return Policy for full details.
When will I receive my refund?
When will I receive my refund?
Once your return has been received and inspected, refunds are processed as soon as possible and no later than14 days, in accordance with EU consumer law. Refunds are always issued via the original payment method.
Payments & Contact
What payment methods do you accept?
What payment methods do you accept?
We accept Shopify Payments, iDEAL, credit cards, PayPal, and Klarna. All payments are processed securely.
How can I contact Lyadoru?
How can I contact Lyadoru?
If you have any questions about your order or our products, you can contact us via our customer service page. We aim to respond as quickly as possible.